Privacy Policy
Last updated: October 8, 2026
1. Introduction
Whatcom Roofing Inc. ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have — including the specific practices that apply to our SMS text messaging program. By using our website ("Site") and providing your mobile phone number through our embedded chat widget, you consent to the collection and use described here.
2. Information We Collect
We may collect the following types of information when you interact with our Site or Services:
- Identifiers & contact data: your name, phone number (including mobile numbers used for SMS), email address, and service address.
- Project & estimate details: roofing needs, property type, and any details you share when requesting an estimate or appointment.
- Communications: the content of phone, email, SMS, and chat conversations you have with us.
- Usage & technical data: pages visited, device type, and IP address, collected automatically.
3. SMS Text Messaging & Phone Number Use
Our only SMS opt-in channel is the embedded chat widget loaded on this Site. When you provide your mobile phone number through that widget, we use it to send you SMS text messages about appointment scheduling, estimates, service updates, and related roofing communications.
3.1 What We Collect
We collect your mobile phone number and, if provided, your name and the details of your service request. Your phone number is the identifier we use to send and manage SMS messages to you.
3.2 How We Use It
We use your mobile number to deliver the SMS communications you opted in to, to schedule and confirm appointments, and to respond to your questions. We do not sell your phone number or SMS content.
3.3 Consent
By providing your mobile number through the chat widget, you consent to receive recurring SMS messages from us at that number. Consent is not a condition of any purchase. See ourTerms of Servicefor the full SMS program terms.
3.4 Opt-Out
Reply STOP to any SMS message to opt out at any time. We will then discontinue SMS messages to your number. You may also email us at info@whatcomroofinginc.com or call (360) 594-5017 to request removal.
3.5 Message & Data Rates
Standard message and data rates from your wireless carrier may apply. Message frequency varies.
3.6 Sharing
We share phone numbers and SMS data only with our SMS and messaging service providers (who transmit messages on our behalf), wireless carriers, and as required by law. Service providers are contractually bound to protect your information.
4. How We Use Information
We use the information we collect to:
- Respond to inquiries and provide estimates and services;
- Schedule and confirm appointments, including by SMS;
- Communicate about your project and service updates;
- Improve our Site and Services; and
- Comply with legal obligations.
5. Information Sharing & Disclosure
We do not sell your personal information. We may share it with service providers who perform functions on our behalf (such as our messaging/CRM platform and web hosting), in response to legal process, or with your consent. All such providers are required to keep the information confidential and use it only to provide the services we request.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in records and consent are retained for the period required by applicable carrier and A2P messaging rules.
7. Your Rights & Choices
You may request access to, correction of, or deletion of your personal information, and you may opt out of SMS messaging at any time by replying STOP. To exercise these rights, contact us using the details below. Washington State residents may have additional rights under state law.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our Site and Services, including our SMS program, are not directed to anyone under 18, and we do not knowingly collect information from children. If you believe a child has provided us with information, contact us to request deletion.
10. Changes to This Policy
We may update this Privacy Policy. Changes are effective when posted here with a revised "Last updated" date. Continued use of the Site or Services, including remaining opted in to SMS, constitutes acceptance of the updated policy.
11. Contact Us
Questions about this Privacy Policy or our SMS data practices? Reach us any of these ways:
Whatcom Roofing Inc. · License #WHATCR1754KA · Whatcom County, WA